Privacy Policy
At Luxora, we value your privacy and are committed to protecting your personal information. Our privacy practices are designed to comply with applicable laws and regulations while providing you with the highest quality of service in luxury watch repair and production.
This privacy policy outlines how we collect, use, and safeguard your information when you interact with us, whether it be through our website, in-store visits, or via our customer service channels.
We collect personal information that you provide to us directly, such as your name, email address, phone number, and mailing address, when you contact us for inquiries or place orders for our luxury watch repair and production services. This data is essential for us to process your requests efficiently.
In addition to the information you provide, we may also collect data regarding your interactions with our website. This includes browser type, device information, and IP address. This data helps us enhance your experience and optimize our services to meet your needs.
Luxora uses the information we collect to communicate with you effectively, fulfill your service requests, and provide you with updates regarding your watch repairs or any new offerings. We may also use your information to personalize your experience, ensuring that our services align with your preferences.
Your personal information is stored securely and is accessible only to authorized personnel who require it to perform their job functions. We implement various security measures to protect your data from unauthorized access, disclosure, or misuse.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
As part of our commitment to transparency, you have the right to access your personal information and request corrections if necessary. If you wish to update your information or inquire about our data practices, please do not hesitate to contact us at accounts@luxorano.com .
We may update this privacy policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes to the policy constitutes your acceptance of those changes.
If you have any questions or concerns regarding our privacy policy or how we handle your personal information, please do not hesitate to reach out to us at our contact number: +65 8878 3395 or visit us at our location: 1 Raffles Pl, #01-03, Singapore 048616. Your trust is paramount to us, and we are dedicated to safeguarding your privacy.
GDPR Compliance (European Union Residents)
If you are located in the European Economic Area (EEA), your personal data is protected under the General Data Protection Regulation (GDPR). At Luxora, we are committed to processing your personal information responsibly and transparently in accordance with GDPR principles.
Legal Basis for Processing
We process your personal data based on the following lawful grounds:
- Consent: When you provide personal details to make inquiries, request services, or subscribe to updates.
- Contractual necessity: When processing is required to fulfill your orders or deliver repair and production services for your luxury watches.
- Legal obligation: When required to retain or disclose certain data to comply with applicable laws or regulatory frameworks.
- Legitimate interests: To improve service delivery, personalize your experience, and optimize site performance, provided these interests do not override your data rights.
Your Rights Under the GDPR
As a data subject under the GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Receive your personal data in a portable format
- Withdraw consent at any time without affecting prior lawful processing
- File a complaint with a relevant supervisory authority
To exercise these rights, please contact us at accounts@luxorano.com or call +65 8878 3395.
International Data Transfers
If your personal data is transferred outside the EEA, Luxora ensures that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission or transfers to jurisdictions with adequate data protection.
Data Security
We use robust technical and organizational measures—such as access control, encryption, and secure infrastructure—to safeguard your personal information. Access is restricted to authorized personnel who need the data to perform their job duties.
Third-Party Processing
Any third parties who process data on our behalf are contractually bound to comply with strict confidentiality and data protection obligations under GDPR. We never sell or disclose your data without explicit consent unless required by law.