Luxora
+65 8878 3395 1 Raffles Pl, #01-03, Singapore 048616

Terms of Service

Welcome to Luxora, your premier destination for luxury watch repair and production. By accessing our services, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our services.

These Terms govern your access to and use of our website and services, which include but are not limited to watch repair, custom watch design, and maintenance services. By using our services, you acknowledge that you have read, understood, and agree to these Terms.

Our services are available exclusively to individuals who are at least 18 years old. If you do not meet this age requirement, you may not use our services. By using our services, you represent and warrant that you have the legal capacity to enter into these Terms.

At Luxora, we take pride in our craftsmanship and the quality of our services. Our watch repair services include a comprehensive inspection, cleaning, and restoration process to ensure your timepiece is restored to its original glory. We utilize only the finest materials and techniques to guarantee the longevity and functionality of your watch.

All repairs made by Luxora are backed by a warranty, which covers any defects in workmanship and materials. The warranty period is specified at the time of service completion and is subject to the conditions outlined in our warranty policy. Please keep your receipt as proof of purchase to facilitate any warranty claims.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you consent to the practices described in our Privacy Policy.

Payments for services rendered must be made in full at the time of service completion. We accept various payment methods for your convenience. Any disputes regarding payments should be directed to our customer service team at accounts@luxorano.com .

Luxora reserves the right to modify or update these Terms at any time. Changes will be communicated through our website, and continued use of our services following such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates.

Should you have any questions or concerns regarding these Terms, please do not hesitate to contact our customer service team at +65 8878 3395 or visit us at our address: 1 Raffles Pl, #01-03, Singapore 048616. We are here to assist you and ensure your experience with Luxora is nothing short of exceptional.

Thank you for choosing Luxora. We look forward to serving you and your luxury watch needs with the utmost care and precision.

Terms of Return

At Luxora, we pride ourselves on providing exquisite luxury watch repair and production services. We understand that each timepiece holds immense personal value, and our commitment to quality and customer satisfaction is paramount. This document outlines our terms of return for all services and products offered.

All requests for returns must be initiated within 30 days of receiving your luxury watch or repair service. This allows us to ensure that any issues are addressed promptly and efficiently. To initiate a return, please contact our customer service team at accounts@luxorano.com or call us at +65 8878 3395 .

For a return to be accepted, the watch must be in its original condition, unworn, and with all original packaging. This is essential to uphold the luxury experience that our brand represents. If the watch has been engraved or customized, it may not be eligible for a return.

In the case of a defective product or a service that does not meet your expectations, Luxora will cover the return shipping costs. We will provide you with a prepaid shipping label to facilitate the return process. Please ensure that the watch is securely packaged to prevent any damage during transit.

Once we receive the returned item, our expert team will thoroughly inspect it to verify the condition and the reason for the return. Depending on the outcome of this inspection, we will process your refund or offer an exchange. Refunds will be issued to the original payment method used at the time of purchase.

For any services rendered, such as repairs, we guarantee our work for a period of 12 months. If you experience any issues with a service performed by Luxora within this timeframe, please reach out to us immediately. We will assess the problem and determine the best course of action, which may include repairs at no additional cost.

We want to ensure you are completely satisfied with your luxury watch experience. Therefore, if you are unhappy with your purchase for any reason, please let us know. We value your feedback and are committed to resolving any concerns you may have.

Shipping times for returns can vary based on your location. We recommend using a reputable courier service to ensure that your item is returned safely and swiftly. Luxora is not responsible for items lost or damaged during return shipping, so please consider purchasing insurance for your shipment.

For more detailed information about our return policy or to discuss any specific circumstances regarding your return, feel free to reach out. Our dedicated customer service team is available to assist you from Monday to Friday, 9 AM to 6 PM (SGT).

Thank you for choosing Luxora for your luxury watch needs. We are honored to serve you and look forward to exceeding your expectations with our premium services and products.