Terms and Conditions

Welcome to Luxora, where we specialize in luxury watch repair and production. By accessing our services and website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before utilizing our services.

Our services include but are not limited to the repair, restoration, and custom production of luxury timepieces. Luxora is committed to providing exceptional craftsmanship and customer service. By engaging with us, you acknowledge that our services are rendered on a bespoke basis, tailored to your specific needs and preferences.

All repairs and productions are subject to a thorough assessment by our expert technicians. Luxora reserves the right to determine the feasibility of repairs based on the condition of the watch and the materials required. An estimate will be provided prior to any work being undertaken, and we will not proceed without your consent.

In the event of repairs, Luxora guarantees that only high-quality materials will be used. We pride ourselves on our integrity and transparency. Should any unforeseen issues arise during the repair process, we will communicate with you promptly to discuss the best course of action.

Our commitment to customer satisfaction extends to our warranty policy. All repairs carried out by Luxora come with a warranty covering parts and workmanship. The warranty period is detailed in your service agreement and is effective from the date of completion of the service.

It is essential that customers provide accurate information regarding the watch's condition and history. Failure to disclose any prior repairs or modifications may void the warranty and could affect the repair process. Luxora is not liable for any issues arising from undisclosed information.

Payment for services is due upon completion of the work. Luxora accepts various payment methods for your convenience. Please note that deposits may be required for custom productions, which will be communicated during the initial consultation.

For any inquiries or concerns regarding our terms and services, please feel free to reach out to us via email at accounts@luxorano.com or call us at +65 8878 3395 . Our team is dedicated to assisting you with any questions you may have.

Our physical location is at 1 Raffles Pl, #01-03, Singapore 048616. We welcome you to visit our workshop, where you can see our artisans at work and discuss your luxury watch needs in person. Appointments are recommended to ensure personalized service.

By using our website and services, you consent to our terms and conditions. Luxora reserves the right to update these terms at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes. Your continued use of our services constitutes acceptance of those changes.